THIS PAGE IS CURRENTLY UNDER CONSTRUCTION
THIS PAGE IS CURRENTLY UNDER CONSTRUCTION
THIS PAGE IS CURRENTLY UNDER CONSTRUCTION
Frequently Asked Questions
Frequently Asked Questions
Here you will find a list of our frequently asked questions. For detailed articles, as well as for contacting a support representative, please visit the Support Centre.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 9.101 23.647 L 9.101 15.667 L 6.627 15.667 L 6.627 12 L 9.101 12 L 9.101 10.42 C 9.101 6.335 10.949 4.442 14.959 4.442 C 15.36 4.442 15.914 4.484 16.427 4.545 C 16.811 4.585 17.192 4.65 17.568 4.74 L 17.568 8.065 C 17.351 8.045 17.133 8.033 16.915 8.029 C 16.671 8.023 16.426 8.02 16.182 8.02 C 15.475 8.02 14.923 8.116 14.507 8.329 C 14.227 8.469 13.992 8.685 13.828 8.951 C 13.57 9.371 13.454 9.946 13.454 10.703 L 13.454 12 L 17.373 12 L 16.987 14.103 L 16.7 15.667 L 13.454 15.667 L 13.454 23.912 C 19.396 23.194 24 18.135 24 12 C 24 5.373 18.627 0 12 0 C 5.373 0 0 5.373 0 12 C 0 17.628 3.874 22.35 9.101 23.647 Z" fill="rgb(0, 0, 0)" height="23.911999999999992px" id="ciRDaKJH5" width="24px"/></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 7.03 0.085 C 5.753 0.145 4.881 0.349 4.12 0.648 C 3.32 0.951 2.595 1.424 1.996 2.036 C 1.387 2.636 0.916 3.362 0.616 4.163 C 0.321 4.927 0.12 5.801 0.064 7.077 C 0.008 8.355 -0.005 8.765 0.001 12.024 C 0.008 15.283 0.022 15.691 0.084 16.971 C 0.145 18.248 0.348 19.12 0.647 19.882 C 0.955 20.671 1.367 21.339 2.035 22.005 C 2.636 22.615 3.363 23.086 4.164 23.385 C 4.927 23.68 5.8 23.881 7.077 23.937 C 8.355 23.993 8.766 24.006 12.024 24 C 15.281 23.993 15.692 23.979 16.971 23.918 C 18.251 23.858 19.118 23.653 19.881 23.355 C 20.682 23.052 21.406 22.579 22.004 21.967 C 22.614 21.366 23.085 20.64 23.384 19.838 C 23.679 19.075 23.88 18.202 23.935 16.926 C 23.991 15.646 24.005 15.236 23.998 11.978 C 23.992 8.72 23.978 8.311 23.917 7.031 C 23.857 5.751 23.653 4.883 23.353 4.12 C 23.051 3.32 22.577 2.596 21.966 1.997 C 21.366 1.387 20.64 0.916 19.838 0.617 C 19.074 0.323 18.202 0.121 16.924 0.067 C 15.647 0.01 15.236 -0.005 11.977 0.001 C 8.718 0.009 8.31 0.022 7.03 0.085 M 7.17 21.778 C 6 21.728 5.365 21.533 4.942 21.37 C 4.421 21.178 3.949 20.873 3.56 20.475 C 3.161 20.089 2.853 19.618 2.66 19.097 C 2.495 18.674 2.297 18.039 2.243 16.869 C 2.183 15.605 2.171 15.225 2.163 12.021 C 2.157 8.817 2.169 8.438 2.224 7.173 C 2.274 6.004 2.47 5.368 2.632 4.945 C 2.848 4.384 3.109 3.985 3.527 3.563 C 3.914 3.164 4.385 2.856 4.906 2.663 C 5.329 2.498 5.963 2.302 7.133 2.246 C 8.398 2.186 8.777 2.174 11.981 2.166 C 15.184 2.16 15.564 2.172 16.831 2.228 C 17.999 2.278 18.635 2.472 19.058 2.636 C 19.618 2.852 20.018 3.111 20.44 3.531 C 20.861 3.951 21.121 4.348 21.34 4.909 C 21.505 5.331 21.702 5.965 21.757 7.136 C 21.817 8.401 21.831 8.781 21.837 11.984 C 21.842 15.187 21.831 15.567 21.776 16.832 C 21.725 18.002 21.531 18.637 21.368 19.062 C 21.152 19.622 20.891 20.022 20.472 20.442 C 20.086 20.842 19.615 21.149 19.094 21.342 C 18.672 21.507 18.036 21.704 16.868 21.76 C 15.602 21.82 15.223 21.832 12.018 21.839 C 8.814 21.846 8.436 21.833 7.17 21.779 M 16.953 5.587 C 16.954 6.17 17.306 6.694 17.844 6.916 C 18.383 7.139 19.002 7.014 19.413 6.602 C 19.825 6.189 19.947 5.569 19.723 5.032 C 19.499 4.494 18.973 4.144 18.39 4.145 C 17.595 4.147 16.952 4.792 16.953 5.587 M 5.839 12.013 C 5.846 15.416 8.61 18.169 12.013 18.163 C 15.416 18.156 18.169 15.392 18.162 11.989 C 18.113 8.617 15.362 5.91 11.989 5.917 C 8.616 5.923 5.875 8.64 5.839 12.013 M 8 12.009 C 7.996 9.8 9.783 8.006 11.992 8.001 C 14.201 7.997 15.996 9.784 16 11.993 C 16.005 14.202 14.217 15.997 12.008 16.001 C 10.947 16.003 9.929 15.584 9.178 14.835 C 8.426 14.087 8.002 13.07 8 12.009" fill="rgb(0, 0, 0)" height="24.001568659739974px" id="xPNhzvnO9" width="24.00000164526171px"/></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 16" xmlns="http://www.w3.org/2000/svg"><path d="M 23.498 2.461 C 23.222 1.492 22.414 0.734 21.376 0.471 C 19.505 0 12 0 12 0 C 12 0 4.495 0 2.623 0.471 C 1.586 0.734 0.778 1.493 0.502 2.461 C 0 4.216 0 7.878 0 7.878 C 0 7.878 0 11.54 0.502 13.295 C 0.778 14.264 1.586 15.022 2.624 15.286 C 4.495 15.756 12 15.756 12 15.756 C 12 15.756 19.505 15.756 21.377 15.286 C 22.415 15.022 23.223 14.264 23.499 13.295 C 24 11.54 24 7.878 24 7.878 C 24 7.878 24 4.216 23.498 2.461 Z M 9.545 11.203 L 9.545 4.554 L 15.818 7.878 Z" fill="rgb(0, 0, 0)" height="15.756141176470578px" id="tPH3We2uY" width="24px"/></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 20.447 20.452 L 16.893 20.452 L 16.893 14.883 C 16.893 13.555 16.866 11.846 15.041 11.846 C 13.188 11.846 12.905 13.291 12.905 14.785 L 12.905 20.452 L 9.351 20.452 L 9.351 9 L 12.765 9 L 12.765 10.561 L 12.811 10.561 C 13.288 9.661 14.448 8.711 16.181 8.711 C 19.782 8.711 20.448 11.081 20.448 14.166 L 20.448 20.452 Z M 5.337 7.433 C 4.789 7.433 4.264 7.216 3.877 6.828 C 3.49 6.441 3.273 5.916 3.274 5.368 C 3.275 4.228 4.199 3.304 5.339 3.305 C 6.479 3.306 7.403 4.23 7.402 5.37 C 7.401 6.51 6.477 7.434 5.337 7.433 Z M 7.119 20.452 L 3.555 20.452 L 3.555 9 L 7.119 9 Z M 22.225 0 L 1.771 0 C 0.792 0 0 0.774 0 1.729 L 0 22.271 C 0 23.227 0.792 24 1.771 24 L 22.222 24 C 23.2 24 24 23.227 24 22.271 L 24 1.729 C 24 0.774 23.2 0 22.222 0 Z" fill="rgb(0, 0, 0)" height="24px" id="zQPxYS9vz" width="24px"/></svg>)
